Refund Policy

This Refund Policy explains how Broadway Retreat Aesthetic Clinic handles refunds for appointments, consultations and treatments booked through our website or clinic.

1. Appointment Refunds

Where an appointment has been paid for in advance and is cancelled within the timeframe permitted by this policy, the fee paid will be eligible for a refund to the original payment method, subject to the conditions set out below.

2. Cancellation Refunds

Appointments cancelled with reasonable advance notice are eligible for a full refund. If an appointment is cancelled with less notice, an administration fee may apply. Please contact the clinic as early as possible if you need to cancel or reschedule.

3. Missed Appointments

Fees paid for appointments that are missed without prior notice ("no-shows") are generally non-refundable, as the appointment slot is reserved exclusively for you.

4. Processing Time

Approved refunds are processed to the original payment method. Please allow a reasonable number of business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exceptional Circumstances

We understand that emergencies and unforeseen circumstances can arise. Refund requests outside the standard policy will be considered on a case-by-case basis at the clinic's discretion, taking into account the circumstances provided.

6. Contact Information

For any refund enquiries, please get in touch via our Contact Us page and our team will be happy to assist you.