Service Policy

This Service Policy outlines what patients can expect from Broadway Retreat Aesthetic Clinic in relation to consultations, treatments and the clinical services we provide.

1. Consultation Services

We offer consultations with our clinicians to assess your suitability for treatment, discuss your goals, and answer any questions you may have. Consultations are conducted professionally and confidentially, in line with recognised clinical standards.

2. Treatment Services

All treatments are carried out by qualified and experienced clinicians. Before any treatment, we will explain the procedure, expected outcomes, and any associated risks, so that you can make an informed decision about your care.

3. Appointment Scheduling

Appointments can be booked through our website or by contacting the clinic directly. We aim to accommodate your preferred dates and times wherever possible, subject to clinician availability.

4. Patient Responsibilities

Patients are asked to provide accurate medical history and personal information, attend appointments on time, and follow any pre- or post-treatment guidance provided by our clinicians to help ensure the best possible outcome.

5. Clinical Procedures

All clinical procedures are performed in accordance with recognised industry standards and best practice guidelines, using appropriately maintained equipment and facilities.

6. Confidentiality

All patient information and medical records are treated as strictly confidential and handled in accordance with our Privacy Policy and applicable data protection law.

7. Health & Safety

The safety and wellbeing of our patients is our priority. Our clinic maintains high standards of hygiene, infection control and health and safety practice across all services we provide.

8. Contact Information

For any questions about our services, please contact us via our Contact Us page.